Contact us

For all general queries please contact us

Telephone: 0343 658 0350

Or write to us at:

Sunmaster Travel Insurance
Griffin House
135 High Street
Crawley
RH10 1DQ

If you are an annual multi trip policy holder and wish to opt out of automatic renewal go to: www.rockinsurance.com/autorenew

In the event of a medical emergency please contact International Medical Rescue on 00 44 (0) 2380 177474 and quote your policy number.

For claims about travel insurance: phone the Claims Helpline on 02380 177285 or visit www.imr-claims.com.

For claims about the Gadget Upgrade: please call 01285 626020 or email [email protected] - giving your name, insurance schedule number and a brief description of your claim.

Your right to complain

Sunmaster Travel Insurance always aims to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to:

Sunmaster Insurance
The Compliance Manager
Rock Insurance Group
Suite A, 3^rd Floor
Griffin House
135 High Street
Crawley
RH10 1DQ
Email: [email protected]

Sunmaster Travel Insurance adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here.

If you would like to complain about the outcome of your claim or the assistance provided, you should contact:

International Medical Rescue
15 East Links
Tollgate
Eastleigh
Hampshire
SO53 3TG
Email: [email protected]

We will do our very best to resolve any difficulty you experience, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4 567
Fax: 020 7964 1001
Email: [email protected]